Refund policy
Money Back Guarantee
We offer a Money Back Guarantee for our jade bangles if they are found to be non Type A, authenticated by a recognized body in your area. All returns under this category must be made within 3 months of receiving the goods. Please inform us as early as possible if you intend to send your bangle for testing.
Recognized Bodies: An example of a recognized body is the GIA (Gemological Institute of America).
Requirements for Authenticator:
- Must issue a certificate detailing measured parameters.
- Must have a website for content verification.
Money Back Guarantee Covers:
- Cost of the product
- Freight charges for shipping and return
Other Returns: Damaged or Wrong Item
If you received a damaged product or the wrong product, please inform us via email within 48 hours of receiving the goods. Freight charges will be borne by us.
Please note: a bangle that doesn't fit due to sizing is not considered damaged or defective — see Sizing Exchange below, which has its own process.
Please contact us before any return. Only approved returns will be entertained.
Returning Conditions
- Return must be packed in the original packaging condition.
- The Jade's Call product label must still be attached to the bangle in its original state.
Please Note
We do not allow returns for change of mind or for pictures not accurately reflecting the physical bangle. Pictures have some degree of variance due to lighting and resolution. You may ask more questions or request more pictures before purchasing. We are an honest business and sincerely ask that you buy with care.
Sizing Exchange
We accept a one-time exchange due to wrong sizing, provided you inform us within 48 hours of receipt. The bangle must be returned in its original packaging with The Jade's Call tag attached. Freight charges will be borne by the customer. Any price difference for the exchange item must be topped up; excess will not be refunded.
Before Filing a Dispute
If you have any concern about your order, please contact us directly first. We're committed to resolving issues fairly and promptly. Filing a chargeback or payment dispute with your bank or card issuer before reaching out to us can significantly delay resolution and limit our ability to help.