Informativa sulle spedizioni
Processing Time
Orders are processed within 72 hours. You'll receive tracking information by email once your order ships.
Shipping Carrier & Cost
We ship via JustShip, an express shipment consolidator. Depending on your delivery location, your order may be booked under UPS or FedEx. If your location isn't serviced by the nominated carrier, we'll rebook with an alternative carrier to ensure delivery. Shipping is charged at a flat rate, shown at checkout.
Delivery Time
Delivery typically takes 3-5 business days from dispatch, provided your location is within the carrier's normal delivery perimeter. Delivery times may be extended by customs delays, remote locations, or other factors outside our control.
Delivery & Risk of Loss
As stated in our Terms of Service, once your order is handed to the carrier, risk of loss passes to you. Please ensure your shipping address is accurate and that someone is available to receive your package.
Lost Packages
If tracking shows no movement for an extended period, or your package appears lost, please contact us and we'll work with the carrier on your behalf.
Import Duties & Taxes
International orders may be subject to import duties and taxes levied by the destination country's customs authority. These charges are not included in your order total and are the sole responsibility of the recipient upon delivery.
Our jadeite originates from Myanmar (Burma) and Guatemala, and all orders are shipped from Singapore. Import duties are assessed based on the country of origin of the goods, and rates may vary depending on your country's trade agreements with Myanmar and Guatemala.
Our jade jewellery products are classified under HS Code 7116.20 (articles of precious or semi-precious stones). To estimate applicable duties, we recommend checking with your local customs authority directly or using your country's official tariff lookup tool.
THE JADE's CALL is not responsible for any delays caused by customs clearance or for any additional charges incurred.