Shipping policy

Import Duties & Taxes

International orders may be subject to import duties and taxes levied by the destination country's customs authority. These charges are not included in your order total and are the sole responsibility of the recipient upon delivery.

Our jadeite originates from Myanmar (Burma) and Guatemala, and all orders are shipped from Singapore. Import duties are assessed based on the country of origin of the goods, and rates may vary depending on your country's trade agreements with Myanmar and Guatemala.

Our jade jewellery products are classified under HS Code 7116.20 (articles of precious or semi-precious stones). To estimate applicable duties, we recommend checking with your local customs authority directly or using your country's official tariff lookup tool.

THE JADE's CALL is not responsible for any delays caused by customs clearance or for any additional charges incurred.

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